Send to Lender: Transfer a Loan to Another LendingWise Lender

Audience: Broker tenants who originate loans and Lender tenants who fund them, on the LendingWise platform. Article type: Getting Started + How-To (HubSpot KB) Last updated: 2026-06-01

What is "Send to Lender"?

Send to Lender (also called Inter-Tenant Loan Transfer) lets a broker that uses LendingWise submit a complete loan application — borrower data, property details, and supporting documents — directly into a lender's LendingWise account in just a few clicks. No PDF packets. No re-keying. No email chains. No download/re-upload.

If you're a broker, you build the file once in your own account and "Send to Lender." The loan lands in the lender's pipeline already mapped to their application form and their required-document checklist.

If you're a lender, approved brokers submit pre-structured, pre-validated loan files straight into your system — already formatted to your loan programs, branches, and intake requirements.

The big idea: Two separate LendingWise accounts, one seamless handoff. The broker keeps their copy; the lender gets a clean, structured new loan file — not a stack of attachments to sort through.

Why brokers and lenders love it

For Brokers

Submit in minutes, not hours. Your existing loan data is automatically mapped into the lender's application form. You only fill the gaps.
Send to multiple lenders. Shop the same loan to more than one approved lender without rebuilding the file each time.
No more re-keying or re-uploading. Borrower info, property details, and documents transfer with the file.
Know what each lender needs. The lender's required-document checklist and mandatory fields are shown to you before you submit, so you send complete files the first time.
Keep your file. Your original loan stays in your account exactly as it was. Sending is a copy, not a move.

For Lenders

Cleaner submissions. Loans arrive already structured to your application form, your loan programs, and your document checklist — not as a generic packet you have to re-enter.
Fewer back-and-forth requests. Brokers see your mandatory fields and required docs up front, so files arrive more complete.
You stay in control. You decide which brokers can send to you, and brokers only ever see display-safe information about your account (program names, branch names, required-doc names) — never your fees, internal settings, or other tenants' data.
Faster pipeline. Transferred loans drop straight into the branch, loan program, and file status the broker selected, ready for your team to pick up.

In this article

How the two sides connect

Send to Lender works through a simple, permission-based relationship between two LendingWise accounts:

A lender opts in as an "Approved Lender." This tells LendingWise the lender is willing to receive transferred loans.
A broker enables that lender in their own settings--> Platform settings--> 3rd party Integrations--> Lender Partners
Once connected, the broker sees a Send to Lender tab on their loan files and can submit to their favorite lenders that have been approved by Lendingwise any time.

Both the lender opt-in and the broker's "Send to Lender" capability are switched on by LendingWise. If you don't see the options described below, that layer hasn't been enabled for your account yet — see Requesting a lender or asking to be listed.

For Lenders: getting set up to receive loans

To start receiving loans from brokers:

Get listed as an Approved Lender. LendingWise marks your account as an approved lender that can receive inter-tenant transfers. Submit a help ticket (link below) to request this — tell us you'd like to receive broker submissions via Send to Lender.
Confirm your intake configuration is current. Transferred loans map to your existing setup, so make sure these are up to date:
- Loan programs — brokers pick from your active loan programs.
- Branches — brokers assign the loan to one of your active branches.
- File statuses — brokers choose the starting status (e.g. Lead, New Submission) the loan should enter your pipeline at.
- Application form fields — your Quick App / Full App configuration determines which fields brokers see and which are mandatory.
- Required-document checklist — your required docs (including any conditional rules) drive the document-mapping step brokers complete before submitting.
Choose which brokers can send to you. Only brokers you're connected to can submit. Connections are managed with LendingWise's help — let us know which brokers you want to authorize.

When a loan arrives, it appears in your pipeline as a brand-new loan file under your account, in the branch, program, and status the broker selected, with a system note recording that it was received via transfer.

For Brokers: getting set up to send loans

Once LendingWise has enabled "Send to Lender" for your account:

Open your Company Profile / Platform Settings. Look for the lender selection section.
Choose your lenders. You'll see the list of Approved Lenders available on the platform. Enable the ones you work with.
You're ready. Any lender you've enabled now appears as a destination on the Send to Lender tab of your loan files.

Don't see a lender you work with? You can ask LendingWise to add them — see Requesting a lender or asking to be listed.

For Brokers: sending a loan, step by step

Open the loan file you want to submit and click the Send to Lender tab. A guided wizard walks you through five steps.

Step 1 — Choose where the loan is going

Select, in order:

Lender — one of your enabled lenders.
Branch — the lender's branch (the list loads after you pick a lender).
Loan Program — the lender's program (loads after you pick a branch).
File Status — the starting status the loan should enter the lender's pipeline at.
Application Type — Quick App or Full App, depending on how much detail the lender wants up front.

Step 2 — Review the application and fill any gaps

LendingWise renders the lender's application form and automatically pre-fills it with your existing loan data. Each field is color-coded so you know exactly what's left to do:

Indicator	Meaning	What to do
✅ Green check	Mapped — your data filled this field automatically	Nothing — just verify
⚠️ Yellow	Empty — no matching value in your file	Fill it in manually
🟧 Orange	Mismatch — your value isn't one of the lender's options (e.g. a dropdown choice they don't use)	Pick the closest valid option from the lender's list

Mandatory fields (per the lender's configuration) are marked with a red asterisk. If you miss any, the wizard flags them — including fields inside collapsed sections — and gives you click-to-jump links that expand the right section and scroll to the field.

Step 3 — Validation

Before you can continue, the wizard checks that every field the lender marks mandatory is filled. This is what guarantees the lender receives a complete application.

Step 4 — Map your documents to the lender's checklist

You'll see two panels side by side:

Left: the documents already uploaded to your loan file.
Right: the lender's required-document checklist (which updates intelligently based on the loan details you entered — e.g. property type or state).

Assign your documents to the lender's required-doc buckets (drag-and-drop or select). More than one document can go into a single bucket (for example, three months of bank statements). Any document type the source category already matches is suggested for you.

Step 5 — Review and submit

A summary shows the lender, branch, program, status, and app type, plus:

How many fields were mapped vs. manually filled
How many required documents are assigned (and a warning if any are still unassigned)

Click Submit Transfer. LendingWise creates the new loan in the lender's account, copies your assigned documents into their system, links them to the right checklist buckets, and records the transfer on both files. You'll get a confirmation with the new loan reference.

After submitting: A system note is added to your loan ("Sent to [Lender] on [date]") and to the lender's new loan ("Received from [Broker] on [date]"), so both sides have a clear record.

What transfers (and what doesn't)

Transfers with the loan

Borrower & co-borrower information (name, contact, identification, etc.)
Property details (address, characteristics, and related property data)
Loan and application data that maps to the lender's form fields
Documents you assign in Step 4, copied into the lender's required-doc checklist
Contacts and supporting sections (where they map to the lender's form), such as guarantors, entity/business details, and schedule of real estate

Stays behind / doesn't transfer

Your original loan file — it stays in your account untouched. Sending creates a copy for the lender.
Documents you don't assign in the document-mapping step
Your internal notes, tasks, and pipeline history — only the loan application data and assigned documents go over
Anything that doesn't have a matching field in the lender's form (you'll see these as empty/unmapped in Step 2)

Security and privacy

Send to Lender is built for a platform that handles financial and personal data, so it's locked down on both sides:

Permission-gated both ways. A transfer only works when the lender has opted in as an Approved Lender and the broker has an active, enabled connection to that lender. If either side turns the connection off, transfers stop.
Brokers see only display-safe lender info. Program names, branch names, required-doc names, form labels, and file-status names — nothing more. Lender fees, internal settings, user lists, and other tenants' data are never exposed.
Internal IDs are always encrypted in transit between accounts.
Full audit trail. Every transfer and every document copy is logged, and system notes are written to both the source and destination loan files.
Tenant isolation is preserved. The broker never logs into the lender's account and vice-versa — the handoff happens through a secure, scoped interface.

Requesting a lender or asking to be listed

Send to Lender connections are enabled by the LendingWise team. Here's how to get what you need:

Are you a broker who wants to be set up to send loans? Submit a help ticket asking to enable Send to Lender for your account.
Do you want a favorite lender added? If a lender you work with uses LendingWise but isn't in your lender list, submit a help ticket and ask us to add them. (We'll coordinate with the lender to get them listed as an Approved Lender.)
Are you a lender who wants to receive broker submissions? Submit a help ticket asking to be set up as an Approved Lender so brokers can send you loans.

📝 Submit a help ticket: https://help.lendingwise.com/knowledge/kb-tickets/new

📧 Questions or status updates on a lender request? Email lenders@lendingwise.com — we'll keep you posted on where things stand.

Frequently asked questions

Does sending a loan remove it from my account?

No. Your original loan file stays exactly where it is. Send to Lender creates a copy in the lender's account — you keep yours.

Can I send the same loan to more than one lender?

Yes. You can submit the same loan to any lender you're connected to. If you send the same loan to the same lender again, you'll see a heads-up that it was already sent, but you can still proceed.

Do I have to re-type the borrower's information?

No — that's the point. Your existing loan data is automatically mapped into the lender's form. You only fill in fields the lender requires that your file didn't already have.

Why are some fields empty or highlighted after the auto-fill?

A yellow field means your file didn't have a matching value, so you'll need to enter it. An orange field means your saved value isn't one of the lender's available options (common with dropdowns) — just pick the closest valid choice from their list.

Do all my documents transfer automatically?

Only the documents you assign during the document-mapping step (Step 4) are copied to the lender. This lets you send exactly what's relevant and map each file to the lender's checklist.

Can the lender see my fees, settings, or other clients?

No. Brokers only ever see display-safe details about a lender (program names, branch names, required-doc names, form labels, statuses). Likewise, lenders receive only the loan you submit — not your other files or internal configuration.

I don't see the "Send to Lender" tab. Why?

The tab appears only when your account has the feature enabled, your loan file is active, and you're a back-office user. If you expect it and don't see it, submit a help ticket (link above).

A lender I work with isn't in my list. Can you add them?

If they use LendingWise, yes — submit a help ticket asking us to add them, or email lenders@lendingwise.com. We'll coordinate getting them listed as an Approved Lender.

As a lender, how do transferred loans show up?

As brand-new loan files in your pipeline, under the branch, loan program, and starting file status the broker selected, with a system note marking them as received via transfer.

Need help?

For setup requests, lender additions, or any issue with a transfer, submit a help ticket at https://help.lendingwise.com/knowledge/kb-tickets/new or email lenders@lendingwise.com. Include whether you're the broker (sending) or the lender (receiving) and the lender/broker name involved, so we can route your request quickly.

Send to Lender: Transfer a Loan to Another LendingWise Lender — Instantly

lets a broker that uses LendingWise submit a complete loan application — borrower data, property details, and supporting documents — directly into a lender's LendingWise account in just a few clicks. No PDF packets. No re-keying. No email chains. No download/re-upload.