Platform Settings-> File Substatus

The system comes with several categories for sub status labels aka Tags. You can edit, remove & add to these categories and sub statuses. They work like tags or labels on a file, which is useful regardless of the Primary Status/Stage of the file. For example, if the file is in lead status, there are lead management sub-statuses like comparing offers, reviewing the budget, waiting on counter offer, cold lead, hot lead, unreachable, etc... Once the file converts to an active loan and is in underwriting, you can use labels like needs manager review, valuation issue, pending legal review, pending inspection, pending conditions, etc.. OR create new categories & their respective labels/tags for denial reasons, or funding source, etc...

TIP: All these tags/labels can be used to run reports via the pipeline and allows all users to see deeper into the loan status and/or run detailed reports for analysis purposes.

TIP: You can setup automated rules based on a sub status to create tasks, send email or send webhooks.