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  2. Frequently Asked Questions

I Can not see a loan program?

If you are not seeing a loan program in the application, this is most likely because the loan program is either not created or assigned to your branch.

If you are not seeing a loan program in the application, this is most likely because the loan program is either not created or assigned to your branch.

To assign a loan program, you must have a manager access role.

  • Check your loan programs under Platform Settings -> Company Info.
  • Go to Descriptive Loan Programs and open the section needed. You should see if the loan program is enabled/disabled in this section.

  • Check under the branch that the loan program needs to be assigned to.
  • Users/Contact -> Branch List -> (Click on your branch) -> Loan Programs.

 

If you still have any questions, please contact the helpdesk email: helpdesk@lendingwise.com