--- title: "Email reports: Mail Queue, bounced and unsubscribed" description: "LendingWise email reports: Mail Queue for file and marketing emails, plus Bounced Emails and Unsubscribed lists, under CRM > E-mail Reports." --- [Skip to content](https://help.lendingwise.com/knowledge/checking-e-mail-logs-unsubscribes-bounce-list#main-content) English Show submenu for translations [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.lendingwise.com/tickets-view?hsLang=en) ![owl-Logo-1.png\]](https://help.lendingwise.com/hs-fs/hubfs/owl-Logo-1.png?width=43&height=46&name=owl-Logo-1.png) - [New Releases](https://lendingwise.releasenotes.io/) - [System Status](https://lendingwise.statuspage.io/) Open main navigation Close main navigation - [New Releases](https://lendingwise.releasenotes.io/) - [System Status](https://lendingwise.statuspage.io/) - English Show submenu for translations - [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new) - [Customer portal](https://help.lendingwise.com/tickets-view) - Go to lendingwise.com Go to lendingwise.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [LendingWise - Help Center](https://help.lendingwise.com/knowledge?hsLang=en) 2. [Frequently Asked Questions](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en) # Email reports: Mail Queue, bounced and unsubscribed ## Track sent emails, bounces and unsubscribes in CRM \> E-mail Reports. ## What email reporting tools does LendingWise provide? LendingWise logs all outgoing emails and surfaces that data under **CRM \> E-mail Reports**, where you can track delivery status, view bounced addresses, and manage unsubscribed contacts. There are four built-in reports: - **Mail Queue - File Related:** emails sent from a loan file. - **Mail Queue - Marketing Related:** bulk emails sent with the Pipeline mass email. - **Bounced Emails** - **Unsubscribed** These reports are view only; you can't resend or cancel from them. For one file's emails, use the Scheduled Emails/Email History icon in the loan file header. ![](https://help.lendingwise.com/hubfs/Knowledge%20Base%20Import/1634066151815-W8o.png) ### Mail Queue: track delivery and status 1. In the menu on the left, go to CRM \> E-mail Reports. ![](https://lh3.googleusercontent.com/DzipDkU9-l4MbA7tzF-0IRxdRtWdw902p3jTGV2sZ8J7pdZYvOhaVKF75P9_LvzO-5KOxuuMZUGQR7swcO2yxiNdntIzym9TkczRDimmkmPiFiJ1RetGrYwoVp3a7jEKABs77JQDRC7h3TYtGfEGGtc) 2. Choose **Mail Queue - File Related**. 3. To view bulk emails sent via the Pipeline mass email tool, choose **Mail Queue - Marketing Related** instead. It uses the same calendar view and status labels as the File Related queue. **![](https://lh4.googleusercontent.com/tyqN1i4lClqoLwUNGeALnbMy5gvv1Xf-_3ljh9sIABYreDCaxd17YwyY9RYQVczlcZhfYjGoJ3uSio1qTPBK6ndkacPazcsk2kdTOH0JfjJBuN_k2xvqnisy8EVbSqlTZG_OISb1jiKtMcDPr5nuD4s)** It opens as a calendar showing Success, Failed, Unsent and Total for each day. Click a day to see the list, and use the eye icon to preview an email and its activity for each recipient. Each record includes the create time, sent time, sender, recipient, borrower, subject, body and status. **Status labels:** | **Status** | **Description** | | --- | --- | | Pending | Email is in the queue to be sent in our servers | | Sent | Email was sent successfully | | Opened/Click | Will show you if anyone opened or clicked on the email | | Dropped | You can hover the info icon and will let you know the reason. - It could be that the email is wrong or similar. - The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. - It could mean that the email was unsubscribed previously. | | Failed | A reason is provided for each failed email. Common causes include an invalid email address, the contact having unsubscribed, or the recipient's server having blocked LendingWise. | | Unsubscribed/Bounce List | See the [Bounced and Unsubscribed Emails](https://lendingwise.elevio.help/en/articles/152) article for more information. | **Who sees what:** Managers (admin rights) see all emails in the Mail Queue. Other users, such as loan officers, only see emails on their own files. ### Bounced and unsubscribed addresses Our reports confirm that each email left our system. But if an address is unsubscribed or on the bounced list, our email provider won't send to it. To take an address off the bounced list, go to CRM \> E-mail Reports \> Bounced Emails, click **View List** and use the trash icon on that address. Then resend the email. ![](https://help.lendingwise.com/hubfs/Knowledge%20Base%20Import/1634066339461-2lk.png) You can also review and remove unsubscribed addresses on your account. To do this, go to **CRM \> E-mail Reports \> Unsubscribed**. Note: the Unsubscribed report opens filtered to today's date. Change the date range to see older entries. ![](https://help.lendingwise.com/hubfs/Knowledge%20Base%20Import/1634066241121-0dA.png) Questions? 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