This article explains how broker fees and origination fees are displayed and managed on File Status cards in the Dashboard. It covers both the visibility settings and the steps to ensure these fees appear correctly, as well as well as how to update.
1. Understanding File Status Cards and Fee Fields
- File Status cards in the LendingWise Dashboard summarize key information about each loan file, including loan amount, status, and (when enabled) broker and origination fees.
- By default, the dashboard highlights the number of files and the sum of loan amounts per Primary File Status. Fee fields like broker/origination fees may not always be visible unless specific settings are enabled.
2. Permissions and Settings Required for Fee Visibility
To display broker and origination fees on File Status cards, two permissions must be enabled:
- File Status Permission
- Go to Settings → File Status.
- Ensure the "Display in Dashboard" toggle is ON for the relevant File Status.
- User Permission
- For each BackOffice User who needs to see the fees, enable the permission: "Allowed to see fees in Dashboard File Status Cards?"
Both permissions must be enabled for the fees to appear.
How to Update Broker and Origination Fees
- Open the loan file and navigate to the Fees & Costs section in the Loan Info tab.
- Enter the broker points, origination points, and/or their respective dollar values.
- Save the changes. The File Status card will update if permissions are set correctly.
Troubleshooting: Fees Not Displaying
- If broker or origination fees are not showing, check to make sure your Form Field settings are turned on for for fields, and that both permissions above are enabled for the user and the File Status as well.
- Sometimes, one user may see the fees while another does not. This is usually due to the user permission not being enabled for all users.
- If the File Status card still does not display the fees, verify that the fee values are actually entered in the loan file.
To enable the Form fields for the Broker Fees and Origination Fees, navigate to Settings > Platform Settings > Form Fields > Scroll down to the "Fees & Costs" section and enable the fields outlined in the screenshot below:
Note: To learn more about Form Field settings, please watch the following video on "Form Fields and Customizing Applications In LendingWise".
Additional Tips
- If you encounter issues, double-check both permissions and the data entry in the loan file.
- For further troubleshooting, consult your admin or LendingWise support.
For additional questions, please email helpdesk@lendingwise.com