---
title: How to track Email Delivery and Status
description: How to track emails delivery and status from LendingWise
---

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# How to track Email Delivery and Status

## How to track emails and delivery status from LendingWise.

You can view **ALL** email deliveries within the LendingWise platform through the mail queue. It allows you to see the following details of the email sent:

- Create Time
- Sent Time
- Sender/Sender email
- Recipient / Recipient Email
- Borrower
- Subject
- Body
- Status

To find this:

1\. Go to **Reports tab**, located in the left side of the screen under Users/Contacts.

![](https://lh3.googleusercontent.com/DzipDkU9-l4MbA7tzF-0IRxdRtWdw902p3jTGV2sZ8J7pdZYvOhaVKF75P9_LvzO-5KOxuuMZUGQR7swcO2yxiNdntIzym9TkczRDimmkmPiFiJ1RetGrYwoVp3a7jEKABs77JQDRC7h3TYtGfEGGtc)

2\. Choose **Mail Queue - File Related**

**![](https://lh4.googleusercontent.com/tyqN1i4lClqoLwUNGeALnbMy5gvv1Xf-_3ljh9sIABYreDCaxd17YwyY9RYQVczlcZhfYjGoJ3uSio1qTPBK6ndkacPazcsk2kdTOH0JfjJBuN_k2xvqnisy8EVbSqlTZG_OISb1jiKtMcDPr5nuD4s)**

 

**Email Labels:**

| **Status** | **Description** |
| --- | --- |
| Pending | Email is in the queue to be sent in our servers |
| Sent | Email was sent successfully |
| Opened/Click | Will show you if anyone opened or clicked on the email |
| Dropped | You can hover the info icon and will let you know the reason. - It could be that the email is wrong or similar. - The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. - It could mean that the email was unsubscribed previously. |
| Failed | It will give you a reason, it can be email is not valid, client unsubscribed or recipient blocked LendingWise. |
| Unsubscribed/Bounce List | Please click [here](https://lendingwise.elevio.help/en/articles/152)for more information. |

 

**Reminder**: The Manager role (admin rights) has access to the "Mail Queue" where they see ALL emails.

If you have any questions, you can email helpdesk@lendingwise.com.

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