How to track Email Delivery and Status

How to track emails and delivery status from LendingWise.

You can view ALL email deliveries within the LendingWise platform through the mail queue. It allows you to see the following details of the email sent:

Create Time
Sent Time
Sender/Sender email
Recipient / Recipient Email
Borrower
Subject
Body
Status

To find this:

1. Go to Reports tab, located in the left side of the screen under Users/Contacts.

2. Choose Mail Queue - File Related

Email Labels:

Status	Description
Pending	Email is in the queue to be sent in our servers
Sent	Email was sent successfully
Opened/Click	Will show you if anyone opened or clicked on the email
Dropped	You can hover the info icon and will let you know the reason. It could be that the email is wrong or similar. The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. It could mean that the email was unsubscribed previously.
Failed	It will give you a reason, it can be email is not valid, client unsubscribed or recipient blocked LendingWise.
Unsubscribed/Bounce List	Please click here for more information.

Reminder: The Manager role (admin rights) has access to the "Mail Queue" where they see ALL emails.

If you have any questions, you can email helpdesk@lendingwise.com.