Skip to content
English
Submit Ticket Customer portal
Go to lendingwise.com
  • There are no suggestions because the search field is empty.

Forgot Password / Reset Logins

How to Change or Reset Passwords for LendingWise Users. Whether you forgot your password or just want to update it for security reasons, this guide will walk you through how to change or reset your password quickly and securely.

🔁 To Change Your Password (While Logged In)

If you're already logged into the system and want to update your password:

  1. Click your Profile Icon
    Located in the top-right corner of your dashboard.

  2. Select "Change Password"


  3. You’ll see fields to enter your current password and a new one.

  4. Enter Your Current Password
    This is required for security.

  5. Create a New Password
    Follow the system’s password rules (e.g., minimum length, special characters).

  6. Confirm and Save
    Click Save Changes to apply your new password.

✅ Success! You’ll now use your new password to log in moving forward.

❌ Forgot Your Password?

No problem! Follow these steps to reset it:

  1. Go to the Login Page

  2. Click “Forget Password?”

    You'll be prompted to enter your email address.

  3. Check Your Email
    You’ll receive a reset link (usually within a few minutes).
    Don’t see it? Check your spam or junk folder.

  4. Click the Reset Link
    This will take you to a secure page to create a new password.

  5. Set a New Password
    Make sure it’s strong and secure.

  6. Log In with Your New Password
    You’re all set!

You have this option for Backoffice, Branches, Brokers/Loan Officers and Borrower users. 

If you do receive a forgot password, you will see it the following image below. 

*Please be advised it will be from either info@mailer.theloanpost.com or from noreply@YOURDOMAINNAME.COM.

The 2nd, noreply@YOURDOMAINNAME.COM will be only if you have the add-on White Label enabled in your account. This comes from Settings > Platform Settings > Company Info. Under Company Info -> Owner Email


How to reset/change other Lendingwise user passwords as a "Manager(Admin Rights)" user:


You can reset a user's password from the user list. For back office users, go to CRM > Back Office Users > Back Office User List and click the "Click to Change Password" icon on the user's row.

Zoomed in View:
 


Enter a password for temporary use for the User and click "Save" 


🔒 Password Tips

  • Use at least 8 characters

  • Include uppercase, lowercase, numbers, and symbols

  • Avoid using easily guessed info (like your name or “password123”)

🛠️ Need Help?

If you're locked out or didn’t receive a reset email, contact the helpdesk for further assistance: helpdesk@lendingwise.com