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Forgot Password / Reset Logins

Change your password, reset a forgotten one, or reset another user's login as a Manager.

🔁 To Change Your Password (While Logged In)

If you're already logged into the system and want to update your password:

  1. Click your Profile Icon
    Located in the top-right corner of your dashboard.

  2. Select "Change Password"


  3. Enter Your Password DetailsYou’ll see fields to enter your current password and a new one.

  4. Enter Your Current Password
    This is required for security.

  5. Create a New Password
    Follow the system’s password rules (e.g., minimum length, special characters).

  6. Confirm and Save
    Click Save Changes to apply your new password.

✅ Success! You’ll now use your new password to log in moving forward.

❌ Forgot Your Password?

No problem! Follow these steps to reset it:

  1. Go to the Login Page

  2. Click “Forgot Password?”

    You'll be prompted to enter your email address.

  3. Check Your Email
    You’ll receive a reset link (usually within a few minutes).
    Don’t see it? Check your spam or junk folder.

  4. Click the Reset Link
    This will take you to a secure page to create a new password.

  5. Set a New Password
    Make sure it’s strong and secure.

  6. Log In with Your New Password
    You’re all set!

You have this option for Backoffice, Branches, Brokers/Loan Officers and Borrower users. 

If you do receive a forgot password, you will see it the following image below. 

*Please be advised it will be from either info@mailer.theloanpost.com or from noreply@YOURDOMAINNAME.COM.

The 2nd, noreply@YOURDOMAINNAME.COM will be only if you have the add-on White Label enabled in your account. The address comes from the Owner Email field: go to Settings > Platform Settings > Company Info and open the Company Info section.


How to Reset or Change Other LendingWise User Passwords as a Manager (Admin Rights) user:


You can reset a user's password from the user list. For back office users, go to CRM > Back Office Users > Back Office User List and click the Click to Change Password icon on that user's row. To reset passwords for other user types (Branches, Brokers/Loan Officers, or Borrowers), navigate to their respective user lists and look for the same password reset icon.

Zoomed in View:
 


Enter a password for temporary use for the User and click "Save" 


🔒 Password Tips

  • Use at least 8 characters

  • Include uppercase, lowercase, numbers, and symbols

  • Avoid using easily guessed info (like your name or “password123”)

Still Can't Log In? Check These Common Causes

  • Email or password: check for typos and extra spaces, and make sure you're using the email on your LendingWise profile. If you're not sure of the password, use Forgot Password above.

  • Login turned off: a Manager can stop someone from logging in without deactivating them. In CRM > Back Office Users > Back Office User List, a user whose login is stopped shows an X icon ("Click to allow login"). Deactivated users can't log in either. Broker and loan officer profiles have an "Allowed to login?" setting, and the Borrower List has a "Click to stop login" icon on each row.

  • No user seats left: when your account has used all its allowed users, "Allowed to login?" on a new broker or loan officer stays at No. Contact the helpdesk to add seats.

  • Two-factor code: if two-factor authentication is on for the user, they need the code sent by email or text to finish logging in. See Enhancing Security with Two-Factor Authentication (2FA).

  • Browser: try a private (Incognito) window or a different browser. See Recommended Browsers for LendingWise.

🛠️ Need Help?

If you're locked out or didn’t receive a reset email, contact the helpdesk for further assistance: helpdesk@lendingwise.com