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      1. LendingWise - Help Center
      2. Service and Support

      Forgot Password / Reset Login

      You can reset your password via the forgot password. We have this feature for Backoffice, Branches, Broken/Loan Officers and Borrower user type. 

       

      If you do receive a forgot password, you will see it the following image below. 

      *Please be advise it will be from either info@mailer.theloanpost.com or from noreply@YOURDOMAINNAME.COM.

      The 2nd, noreply@YOURDOMAINNAME.COM will be only if you have the add-on White Label enabled in your account. Which is be driven from the Settings->Company Info -> Platform Settings. Under Company Info -> Owner Email

      Manager (Admin Rights) User Role Only:

      You have the ability to hard reset a users password by navigating to the user profile and locating the password reset icon as shown in the screenshots below:



      Enter a password for temporary use for the User and click "Save"