---
title: The Help Desk at LendingWise
description: Getting the Help Desk and Support
---

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[Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.lendingwise.com/tickets-view?hsLang=en)

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- [New Releases](https://lendingwise.releasenotes.io/)
- [System Status](https://lendingwise.statuspage.io/)

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- [New Releases](https://lendingwise.releasenotes.io/)
- [System Status](https://lendingwise.statuspage.io/)
- English
  
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- [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new)
- [Customer portal](https://help.lendingwise.com/tickets-view)
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1. [LendingWise - Help Center](https://help.lendingwise.com/knowledge?hsLang=en)
2. [Overview of LendingWise Platform](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en)
3. [Training & Support](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#training-support)

# The Help Desk at LendingWise

## Getting the Help Desk and Support

**Help Options:** 

- Toll-Free Phone: 888-400-6516
- Live Chat 9-7 PM EST
- 24/7 [Knowledge Base](https://help.lendingwise.com/knowledge?hsLang=en) and Video Access
- Email: [HelpDesk@lendingwise.com](mailto:HelpDesk@lendingwise.com)
- Fax Number : 305-735-6460
- Submit Support Ticket: [Help Desk Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new?hsLang=en)

NOTE:  Live support via chat or phone is only available from 9-7 PM EST

\-

Inside LendingWise, the Help Center menu on the left links to this Help Center, Release Notes, How It Works and Vote for Features.

- [Overview of LendingWise Platform](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#main-content)

    - [Training & Support](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#training-support)
    - [Privacy](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#privacy)
    - [CRM](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#crm)
    - [Website](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#website)
- [Setting Up The Platform](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#main-content)

    - [Setting up Users and Permissions](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-users-and-permissions)
    - [Main Platform Settings](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#main-platform-settings)
    - [Creating Your Loan Programs](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#creating-your-loan-programs)
    - [Setting Up a Webform](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-a-webform)
    - [White Label Setup](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#white-label-setup)
    - [Website Template Setup](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#website-template-setup)
    - [Auto-Generate Docs](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#auto-generate-docs)
    - [Miscellaneous Setup Items](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#miscellaneous-setup-items)
    - [Setting up Users](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-users)
    - [Email Templates](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#email-templates)
    - [Automations](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#automations)
    - [Importing Data](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#importing-data)
- [Using The Platform](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#main-content)

    - [Using the dashboard](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#using-the-dashboard)
    - [Communications and Email](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#communications-and-email)
    - [Loan Origination](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#loan-origination)
    - [Inside a loan file](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#inside-a-loan-file)
    - [Running Reports & Exporting Data](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#running-reports-exporting-data)
    - [Loan Servicing](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#loan-servicing)
    - [Lender/Investor Marketplace](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#lender-investor-marketplace)
    - [CRM](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#crm)
    - [Integrations](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#integrations)
- [Frequently Asked Questions](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#main-content)

    - [CRM](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#crm)
    - [LOS](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#los)
    - [Pricing Engine](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#pricing-engine)
    - [Website Template](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#website-template)
    - [Integrations](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#integrations)
    - [Marketing](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#marketing)
    - [Automations Emails and Communication](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#automations-emails-and-communication)
- [Service and Support](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#main-content)

    - [Help Desk](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#help-desk)
    - [Managing your Subscription and Billing](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#managing-your-subscription-and-billing)

- [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new)
- [Customer Portal](https://help.lendingwise.com/tickets-view)
- [New Releases](https://lendingwise.releasenotes.io/)
- [System Status](https://lendingwise.statuspage.io/)

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