---
title: How to cancel my LendingWise account
description: "How to cancel your LendingWise subscription: open Modify Plan / Update Billing, then Manage or Cancel Plan."
---

[Skip to content](https://help.lendingwise.com/knowledge/how-to-cancel-my-lendingwise-account#main-content)

English

Show submenu for translations

[Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.lendingwise.com/tickets-view?hsLang=en)

![owl-Logo-1.png\]](https://help.lendingwise.com/hs-fs/hubfs/owl-Logo-1.png?width=43&height=46&name=owl-Logo-1.png)

- [New Releases](https://lendingwise.releasenotes.io/)
- [System Status](https://lendingwise.statuspage.io/)

Open main navigation

Close main navigation

- [New Releases](https://lendingwise.releasenotes.io/)
- [System Status](https://lendingwise.statuspage.io/)
- English
  
  Show submenu for translations
- [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new)
- [Customer portal](https://help.lendingwise.com/tickets-view)
- Go to lendingwise.com

 Go to lendingwise.com

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [LendingWise - Help Center](https://help.lendingwise.com/knowledge?hsLang=en)
2. [Frequently Asked Questions](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en)

# How to cancel my LendingWise account

## Cancel your LendingWise subscription from Modify Plan / Update Billing.

## How do I cancel my LendingWise subscription?

To cancel your LendingWise subscription, click your name in the top right, select **Modify Plan / Update Billing**, then click **Manage or Cancel Plan** and log in to the billing system with your main account email to complete the cancellation.

 If you have concerns about your current plan — including feature needs, billing adjustments, or unresolved issues — the LendingWise support team can work through those with you before you proceed. Contact us at helpdesk@lendingwise.com.

If you wish to proceed with cancellation, please follow the steps below.

1. Click on your name located toward the top right of your LendingWise screen.

![Dashboard - Lendingwise 01](https://help.lendingwise.com/hs-fs/hubfs/KB%20Screenshots%202026-10/how-to-cancel-my-lendingwise-account_img1.png?width=688&name=how-to-cancel-my-lendingwise-account_img1.png)

2. In the window that opens, click **Modify Plan / Update Billing**.

![Dashboard - Lendingwise 02](https://help.lendingwise.com/hs-fs/hubfs/KB%20Screenshots%202026-10/how-to-cancel-my-lendingwise-account_img2.png?width=688&name=how-to-cancel-my-lendingwise-account_img2.png)

3. On the next page, click the **Manage or Cancel Plan** button.
  
![Manage or Cancel Plan](https://help.lendingwise.com/hs-fs/hubfs/KB%20Screenshots%202026-10/how-to-cancel-my-lendingwise-account_img3.png?width=688&name=how-to-cancel-my-lendingwise-account_img3.png)  
4. In the pop-up that appears, log in to the billing system using your main account email address.
5. Once logged in, navigate to the **Plans** or **Subscriptions** section of the billing portal to locate your active plan.
6. Click the **Cancel** option next to your active plan and follow the on-screen prompts to confirm your cancellation.
7. Check your inbox for a confirmation email once the cancellation has been processed.

![Company Profile - Lendingwise 04](https://help.lendingwise.com/hs-fs/hubfs/Company%20Profile%20-%20Lendingwise%2004.png?width=688&height=384&name=Company%20Profile%20-%20Lendingwise%2004.png)

For further assistance before or after cancellation, email [helpdesk@lendingwise.com](mailto:helpdesk@lendingwise.com).

### Can I pause instead of canceling?

Yes. To pause your LendingWise plan instead of canceling, open the billing portal by following Steps 1–3 above, then look for the **Pause** option associated with your active plan and follow the on-screen prompts to confirm. You will not be charged while your plan is paused, and billing resumes automatically when the pause period ends. If you have questions about pause duration, what happens when the pause period ends, or whether to pause or cancel, contact the LendingWise support team at [helpdesk@lendingwise.com](mailto:helpdesk@lendingwise.com).

- [Overview of LendingWise Platform](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#main-content)

    - [Training & Support](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#training-support)
    - [Privacy](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#privacy)
    - [CRM](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#crm)
    - [Website](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#website)
- [Setting Up The Platform](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#main-content)

    - [Setting up Users and Permissions](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-users-and-permissions)
    - [Main Platform Settings](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#main-platform-settings)
    - [Creating Your Loan Programs](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#creating-your-loan-programs)
    - [Setting Up a Webform](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-a-webform)
    - [White Label Setup](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#white-label-setup)
    - [Website Template Setup](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#website-template-setup)
    - [Auto-Generate Docs](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#auto-generate-docs)
    - [Miscellaneous Setup Items](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#miscellaneous-setup-items)
    - [Setting up Users](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-users)
    - [Email Templates](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#email-templates)
    - [Automations](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#automations)
    - [Importing Data](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#importing-data)
    - [Required Docs & Conditions](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#required-docs-conditions)
- [Using The Platform](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#main-content)

    - [Using the dashboard](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#using-the-dashboard)
    - [Communications and Email](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#communications-and-email)
    - [Loan Origination](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#loan-origination)
    - [Inside a loan file](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#inside-a-loan-file)
    - [Running Reports & Exporting Data](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#running-reports-exporting-data)
    - [Loan Servicing](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#loan-servicing)
    - [Lender/Investor Marketplace](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#lender-investor-marketplace)
    - [CRM](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#crm)
    - [Integrations](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#integrations)
- [Frequently Asked Questions](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#main-content)

    - [CRM](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#crm)
    - [LOS](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#los)
    - [Pricing Engine](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#pricing-engine)
    - [Website Template](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#website-template)
    - [Integrations](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#integrations)
    - [Marketing](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#marketing)
    - [Automations Emails and Communication](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#automations-emails-and-communication)
- [Service and Support](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#main-content)

    - [Help Desk](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#help-desk)
    - [Managing your Subscription and Billing](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#managing-your-subscription-and-billing)

- [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new)
- [Customer Portal](https://help.lendingwise.com/tickets-view)
- [New Releases](https://lendingwise.releasenotes.io/)
- [System Status](https://lendingwise.statuspage.io/)

[![LendingWise Logo\_600x131](https://help.lendingwise.com/hs-fs/hubfs/LW%20logos/LendingWise%20Logo_600x131.jpg?width=366&height=80&name=LendingWise%20Logo_600x131.jpg "LendingWise Logo_600x131")](https://lendingwise.com)

Copyright © 2025, LendingWise