--- title: How to Deactivate, Remove, or Reactivate a User description: Deactivate or reactivate LendingWise users while keeping their files and history, and how to request a permanent deletion. --- [Skip to content](https://help.lendingwise.com/knowledge/how-to-deactivate/delete-and-reactivate-a-user#main-content) English Show submenu for translations [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new?hsLang=en) [Customer portal](https://help.lendingwise.com/tickets-view?hsLang=en) ![owl-Logo-1.png\]](https://help.lendingwise.com/hs-fs/hubfs/owl-Logo-1.png?width=43&height=46&name=owl-Logo-1.png) - [New Releases](https://lendingwise.releasenotes.io/) - [System Status](https://lendingwise.statuspage.io/) Open main navigation Close main navigation - [New Releases](https://lendingwise.releasenotes.io/) - [System Status](https://lendingwise.statuspage.io/) - English Show submenu for translations - [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new) - [Customer portal](https://help.lendingwise.com/tickets-view) - Go to lendingwise.com Go to lendingwise.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [LendingWise - Help Center](https://help.lendingwise.com/knowledge?hsLang=en) 2. [Frequently Asked Questions](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en) 3. [LOS](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#los) # How to Deactivate, Remove, or Reactivate a User ## Deactivate or reactivate a user, and how to ask for a permanent deletion. #### **Deactivating a User** Use this when a team member leaves or no longer needs access. Their history and files remain accessible to you. 1. In the menu on the left, click CRM. 2. Open the list for the user's role: Back Office Users \> Back Office User List, Loan Officers \> Loan Officer List, Brokers \> Broker List, or Borrowers \> Borrower List. 3. Find the user and click the person icon on their row (hover text: "\[name\] is active. Click to deactivate"). ![](https://lh4.googleusercontent.com/89a1CblPI2sqtfZJ5mx-nOFc_bF82jxQ7P1-ASkMvNuEG500HTKNGoDDXJjcRBSTTsBHNkfNFmAXJjgxzxt0qJHsv2tbPrYl3dzg4SDjUQl9tvLnNwxSkQydxZOjApe8z7Si5oA_AcnOe8m8jnu6VAU) 4. When asked "Would you like to deactivate this employee?", click YES. ![](https://lh4.googleusercontent.com/MaNIVgNhOTAoVjt7QZ2U1EL1qk3xx3r9KAEfYmWl1o7JnqgzwFW48PbD66RAy914Elr6c0fu7IAAy4fQS0fZtwphJg_hGWf1OtBSJepTirollyZjydRV9hhQtk0DzrCFFAbL-T8v7B7_FwwSmHPqriw) The user will immediately lose login access. Their files, notes, and history remain visible to administrators. --- #### **Reactivating a User** Use this to restore login access for a previously deactivated user. 1. In the menu on the left, click CRM. 2. Open the list for the user's role: Back Office Users \> Back Office User List, Loan Officers \> Loan Officer List, Brokers \> Broker List, or Borrowers \> Borrower List. 3. Set the status filter to Inactive (or All) and search. ![](https://lh4.googleusercontent.com/uuifuaDoo-tVf7C1CsfHiHUxVBoRynq-L9z6HyXu7uYZYAZU4rqdPsrjGxfH1ErS2ySd2R6ScbNLWu9xdDMHFYCMY4x7-w8TU0pAaIIBQRq3rcRLIOxMkI8Y1DBJhds2wNCgI-nrpig5Ll5pCelKpjE) 4. Find the user and click the person icon on their row (hover text: "\[name\] is inactive. Click to activate"). ![](https://lh3.googleusercontent.com/mC88MdqNliwUv5PDBClSf-eYbS4LomFwxbbCxuq0p3DNzvJQyTt8rTg52DrSLDvjC_kbihDLSwZMFmPQVHdswGFxNKHECvozIHxOp2T-wovcggBMIGHDOrBTkp3Ocsamo2j_KPk9rntf5mFV4dc8N2w) 5. Click **Yes** to confirm reactivation. The user will regain login access immediately and their previous settings and history will be restored. --- #### **Permanent Deletion** > ⚠️ **This action is irreversible.** Once a user is permanently deleted, their data cannot be recovered. If you need a user permanently removed from the system, submit a request to our support team: 📧 **[helpdesk@lendingwise.com](mailto:helpdesk@lendingwise.com)** Please include the following in your email: - User's full name - User's email address - User type (Back Office, Loan Officer, Broker, or Borrower) Our team will process your request and confirm once complete. --- #### **Need More Help?** - [Submit a Support Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new?hsLang=en) - [Visit the Customer Portal](https://help.lendingwise.com/tickets-view?hsLang=en) Good to know: deactivating is different from "Click to stop login" (a separate icon), which only blocks login. Deactivated users drop out of the Assigned employees picker on loan files. Deactivating doesn't lower your billed seats, so update your plan in Modify Plan / Update Billing. - [Overview of LendingWise Platform](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#main-content) - [Training & Support](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#training-support) - [Privacy](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#privacy) - [CRM](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#crm) - [Website](https://help.lendingwise.com/knowledge/overview-of-lendingwise-platform?hsLang=en#website) - [Setting Up The Platform](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#main-content) - [Setting up Users and Permissions](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-users-and-permissions) - [Main Platform Settings](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#main-platform-settings) - [Creating Your Loan Programs](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#creating-your-loan-programs) - [Setting Up a Webform](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-a-webform) - [White Label Setup](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#white-label-setup) - [Website Template Setup](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#website-template-setup) - [Auto-Generate Docs](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#auto-generate-docs) - [Miscellaneous Setup Items](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#miscellaneous-setup-items) - [Setting up Users](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#setting-up-users) - [Email Templates](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#email-templates) - [Automations](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#automations) - [Importing Data](https://help.lendingwise.com/knowledge/setting-up-the-platform?hsLang=en#importing-data) - [Using The Platform](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#main-content) - [Using the dashboard](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#using-the-dashboard) - [Communications and Email](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#communications-and-email) - [Loan Origination](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#loan-origination) - [Inside a loan file](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#inside-a-loan-file) - [Running Reports & Exporting Data](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#running-reports-exporting-data) - [Loan Servicing](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#loan-servicing) - [Lender/Investor Marketplace](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#lender-investor-marketplace) - [CRM](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#crm) - [Integrations](https://help.lendingwise.com/knowledge/using-the-platform?hsLang=en#integrations) - [Frequently Asked Questions](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#main-content) - [CRM](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#crm) - [LOS](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#los) - [Pricing Engine](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#pricing-engine) - [Website Template](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#website-template) - [Integrations](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#integrations) - [Marketing](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#marketing) - [Automations Emails and Communication](https://help.lendingwise.com/knowledge/frequently-asked-questions?hsLang=en#automations-emails-and-communication) - [Service and Support](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#main-content) - [Help Desk](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#help-desk) - [Managing your Subscription and Billing](https://help.lendingwise.com/knowledge/service-and-support?hsLang=en#managing-your-subscription-and-billing) - [Submit Ticket](https://help.lendingwise.com/knowledge/kb-tickets/new) - [Customer Portal](https://help.lendingwise.com/tickets-view) - [New Releases](https://lendingwise.releasenotes.io/) - [System Status](https://lendingwise.statuspage.io/) [![LendingWise Logo\_600x131](https://help.lendingwise.com/hs-fs/hubfs/LW%20logos/LendingWise%20Logo_600x131.jpg?width=366&height=80&name=LendingWise%20Logo_600x131.jpg "LendingWise Logo_600x131")](https://lendingwise.com) Copyright © 2025, LendingWise