We do not delete a user in the system, we just deactivate them. This is to allow you to track the inactive user, access their files and notes history.
To deactivate a user:
1. Once logged in, click Users/Contacts.
2. Choose the list where the user is included, Back Office/Loan Officer/Brokers/Borrower.
3. Click the reactivate/deactivate icon.
To reactivate a user:
1. Once logged in, click Users/Contacts.2. Choose the list where the user is included, Back Office/Loan Officer/Brokers/Borrower.
3. Click the search icon, and update the status of the list to Inactive/Delete. Then click Search.
4. Click the reactivate/deactivate icon.
5. Then click Yes to deactivate the user.
Note: If you want to permanently delete a user, send us a request via email at helpdesk@lendingwise.com with the name, email address and the user type of the user you wish to delete in the system. Please note that request is irreversible once processed.