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Maximum Size Upload

Please see below the current max. size limit for documents and email attachments

What are the file upload and attachment limits?

The maximum size for a single file upload is 80 MB (verify with your administrator for the most current limit). When you email documents with Compose Email, you can attach up to 50 files per email. Files under roughly 10 to 12 MB arrive as normal attachments. Bigger files arrive as a link the recipient clicks to download. See Compose Email: send emails, documents and doc requests.

 

Why might my file upload fail?

When uploading required documents, verify that the file has the correct extension. The upload server recognizes only the last extension in a file name.

For example, uploading fileUpload.pdf will succeed, but uploading file.upload.pdf.pdf will fail because the server reads only the final .pdf extension. This behavior is consistent across all systems.

 

Which file types are accepted?

  • Documents: PDF, DOC, DOCX, XLS, XLSX, XLSM, PPT, PPTX, CSV, TXT, RTF
  • Images: JPG, JPEG, JFIF, PNG, GIF, BMP, TIF, TIFF, HEIC, WEBP
  • Email: EML, MSG
  • Archives: ZIP
  • Audio/Video: MP3, MP4, M4A, WAV, AIF, AIFF, WMA, MIDI, MID, RA, RAM