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Loan programs: add, edit, internal programs and branch access

Turn on loan programs, create internal programs and control which branches see them.

Loan programs (also called services) are linked to many other features: required docs, workflows, Quick App and Full App form fields, and custom loan guidelines. Set them up first.

Watch: turn on loan programs, add your own, and choose which branches offer them, in about 2 minutes.

 

Turn on loan programs

  1. Go to Settings > Platform Settings > Company Info and open Enable Loan Programs.
  2. Click the green + beside the file type.
  3. Tick the programs you want from the default list, or click Add Loan Programs to create your own.
  4. Click Save at the bottom of the page.

Add your own loan program

  1. In Enable Loan Programs, click Add Loan Programs.
  2. Type the program name, for example the name you use in your marketing.
  3. Leave Internal Loan Program on No, so your clients can pick it.
  4. Under Branch List, tick the branches that offer it. Only their web forms show it.
  5. In Copy form field settings from a Loan Program and Copy Required Docs settings from a Loan Program, pick your closest program, so you don't start from scratch.
  6. Click Save in the window. The page reloads after a few seconds, and your new program is listed and ticked.

To rename a program you added, or change its branches, click the pencil beside it. The new name shows on every file that uses it. The trash can deletes the program, so move any files that use it to another program first.

You must also turn the programs on for each branch: go to CRM > Branch > Branch List, click the branch, tick the programs under Loan Programs on the Branch Info tab, and save. Internal programs aren't listed there. For internal programs, turn on "Allow access to Internal Loan Program?" on the branch instead.

Careful: you can't turn off a program that files still use. When you untick it, LendingWise tells you how many files use it, with a link to see them. Move those files to another program first. And if you turn off a program you added, then turn it back on later, check its form fields again in Settings > Platform Settings > Form Fields.

Tip: loan programs tend to overlap with the Transaction Type (loan purpose) field. We recommend not creating programs like "Purchase Only" or "Cash Refi", since Transaction Type already covers that.

Tip: Custom Loan Guidelines control which values the webform offers based on transaction type, loan program, property type, property state, loan terms, credit score range and more.

Internal loan programs (investor overlays)

You can flag a program as Internal to manage your back-end capital sources or investors, often called investor overlays. Internal programs show to back office employees, and to any branch, broker or loan officer with "Allow access to Internal Loan Program?" turned on (including in Lender Marketplace results). You can give internal programs their own Quick App and Full App fields, workflow steps and required docs.

For example, say you offer a popular program with several investors behind it, each with its own guidelines, required fields or documents. Once you know which investor to use, pick that internal program on the loan file, and its extra fields, workflow steps, required docs and guideline warnings are added on top of your base settings.

Watch: set up an internal loan program for a capital partner and use it on a loan file, in about 2 minutes.

Create an internal program

  1. Go to Settings > Platform Settings > Company Info, open Enable Loan Programs and click the green + beside the file type.
  2. Click Add Loan Programs. Start the name with the capital partner, then the program, like "Harbor Capital - Fix and Flip", so your team can find it (our recommendation).
  3. Set Internal Loan Program to Yes. The branch and form field options go away, since internal programs never show on web forms.
  4. Leave Copy Required Docs settings from a Loan Program empty if you only want the partner's extra documents, added on top of your normal program's list.
  5. Click Save in the window. The program shows at the bottom of the list, ticked, with an *Internal tag.

Then add its extras. In Settings > Platform Settings > Required Docs & Conditions, add the partner's documents and tick only the internal program under Loan Programs. Form Fields, Workflow and Custom Loan Guidelines list internal programs with the same *Internal tag, so you can add the partner's questions, steps and terms the same way.

To use it on a file, open the file's Full App tab, pick it under Select Internal Loan Program in Admin Info, and click Save. Its required docs are added to the file's Docs tab in their own group, and the INTERNAL /ADDITIONAL LOAN PROGRAM column shows which program added each one. If the deal moves to another capital partner, remove the program and save, and its documents come off the file. Guideline warnings only apply if a Custom Loan Guideline exists for that program.

Fees: an internal program can have its own Custom Loan Guideline with default fees. If Allow Fees & Costs to be updated via an internal loan program change? is on (Settings > Platform Settings > Custom Loan Guidelines), picking the program on a file asks whether to update the fees and costs. Yes replaces the file's whole fee list with the guideline's, and clears any fee the guideline doesn't have, including the origination and broker points. So fill in every fee on that guideline.

Deleting: before you delete an internal program, remove it from any files that use it. LendingWise doesn't warn you about files that use it as an internal program, and it's simply cleared from those files.

Can't see a loan program?

It's usually either not turned on for the company or not turned on for your branch. You need a Manager role to change this.

  • In Settings > Platform Settings > Company Info > Enable Loan Programs, click the green + beside the file type. Ticked programs are on. Tick the ones you need and click the page's Save.
  • In CRM > Branch > Branch List, click your branch and check Loan Programs on the Branch Info tab. Tick every program that should show on the application and click Save.
  • For internal programs, turn on "Allow access to Internal Loan Program?" on the branch.
  • In Settings > Platform Settings > Form Fields, QA Unique Loan Programs and FA Unique Loan Programs can limit which programs a field applies to on the Quick App or Full App.

Questions? Email helpdesk@lendingwise.com.