Automations with File Status Change Trigger

This article provides a comprehensive guide on setting up automations in the LendingWise platform, specifically focusing on using file status change triggers. By creating systematic automations, businesses can enhance their operational efficiency.

Automations in LendingWise allow users to automate repetitive tasks such as sending emails or updating other systems through webhooks. Understanding how to set up these automations with file status change triggers can significantly streamline processes and enhance operational workflows for private money lenders and brokers.

Understanding Automations: Actions and Rules

• Automation Components:
  • Actions: Tasks, emails, or webhooks that are initiated by a trigger within the system.
  • Rules: Define when an action should occur based on specific conditions or changes, such as file status updates.

Creating an Email Automation

1. Define the Action:

   • Choose an action such as sending an email. For instance, create a "Thank You" email to be automatically sent when a borrower completes a quick app.
   • Determine if the email is an "instant" (sent immediately) or "scheduled" (sent at a set time).

2. Setting Up an Instant Email:

   • Choose "instant" for a welcome email to be sent immediately upon quick app submission.
   • Set the sender as the branch, a reliable source always available in the system, ensuring the email is sent regardless of other potential unknowns (like an unassigned loan officer).

3. Compose the Email:

   • Address the email to the borrower and include a personalized subject line and body using merge tags for dynamic data insertion (e.g., borrower's name).
   • Optionally use pre-built templates from the email wizard for frequently used email types.

4. Attach Documents if Necessary:

   • Although not required for this example, you can include auto-generated documents to be sent with the email.

Creating the Rule Component

1. Define the Rule:

   • Navigate to "rules" and start by selecting the appropriate file or module type (e.g., commercial or residential).
   • Name the rule for easy identification and decide if it will repeat (for frequent triggers like status changes).

2. Trigger Selection:

   • Select "Primary File Status" as the trigger.
   • Set the default status, e.g., "Lead," that activates when a borrower completes a quick app.

3. Connect the Action to the Rule:

   • Attach the prepared email as an "instant action" to your rule.
   • Confirm the rule is connected properly by checking the green confirmation text showing the linked action.

Verification and Finalization

• Double-Check Configuration:
  • Confirm the default primary file status for applications from the branch settings to ensure the automation triggers correctly.

Automations in LendingWise, driven by file status change triggers, offer a powerful way to optimize communication with borrowers and manage internal workflows efficiently. By following the steps above, users can create effective automations tailored to their operational needs, thus improving the overall efficiency of their lending processes.